What delivery carriers do you use to ship your orders?
We currently use USPS(United States Postal Service) and UPS (United Parcel Service) to ship our orders.
Mon, Jul 17, 2017 at 10:27 AM
My shipping address is wrong, can I change it?
Our policy is that once an order has been placed, we cannot change the address due to the associated shipping / tax charges that have been already paid on t...
Mon, Jul 17, 2017 at 10:49 AM
I made a typo in my address, can I change it?
Our policy is that we cannot change the address. However, PMB Support realizes that typos happen and minor corrections are needed. If the address correction...
Mon, Jul 17, 2017 at 11:29 AM
How long does it take to process and ship my order?
Once you have successfully placed an order, it is immediately sent to our fulfillment center for processing. Generally, it takes 3 business days for an orde...
Mon, Jul 17, 2017 at 10:53 AM
Can I track the shipment of my order?
Yes. Once your order has been processed by our fulfillment center, you will receive an email to the address listed on the order placed. This email will cont...
Mon, Jul 17, 2017 at 10:55 AM
What is the Affiliate Return Policy?
PrimeMyBody will consider any request for refund as the resignation of the Independent Affiliate and their position with PrimeMyBody. 1) Notify Affiliat...
Mon, Jul 17, 2017 at 11:30 AM
What is the Customer Return Policy?
PrimeMyBody offers a thirty-day (30-day) refund policy (less shipping and handling) to all retail and preferred customers. The refund shall be in the amount...
Thu, Jan 11, 2018 at 12:51 PM
What kind of insurance is provided for my order and can I purchase more?
PrimeMyBody does not add insurance to your shipped package. There currently is no option to add insurance to your order. The carrier may have standard cover...
Mon, Jul 17, 2017 at 10:45 AM
What do I do if I received my order but it has been damaged or missing items?
Please contact PMB Support within 5 days upon receipt of your order. When notifying PMB Support, please include a description regarding your issue with ...
Tue, Jun 4, 2019 at 10:54 AM
How do I enroll in Auto-Delivery?
Affiliates and Customers can enroll in Auto-Delivery by using the options in their Virtual Office. Once you are logged into your Virtual Office, select ...
Thu, Jan 11, 2018 at 11:06 AM