Shipping

What delivery carriers do you use to ship your orders?
We currently use USPS (United States Postal Service), FedEx and UPS (United Parcel Service) to ship our orders. You will receive a tracking confirmation ema...
Tue, Nov 26, 2019 at 12:44 PM
My shipping address is wrong, can I change it?
Our policy is that once an order has been placed, we cannot change the address due to the associated shipping / tax charges that have been already paid on t...
Tue, Nov 26, 2019 at 12:45 PM
I made a typo in my address, can I change it?
PMB Support realizes that typos happen and minor corrections are needed. If the address corrections will not affect the shipping or tax rates, we will submi...
Tue, Nov 26, 2019 at 12:48 PM
How long does it take to process and ship my order?
Once you have successfully placed an order, it is processed, sent to our fulfillment center to prepare for shipment and then shipped by the selected carrier...
Tue, Nov 26, 2019 at 12:56 PM
Can I track the shipment of my order?
Yes. Once your order has been processed by our fulfillment center, you will receive an email to the address listed on the order placed. This email will cont...
Mon, Jul 17, 2017 at 10:55 AM
What is the Affiliate Return Policy?
PrimeMyBody will consider request for refund as the resignation of the Independent Affiliate and their position with PrimeMyBody. 1) Notify Affiliate Su...
Tue, Nov 26, 2019 at 12:59 PM
What is the Customer Return Policy?
PrimeMyBody offers a thirty-day (30-day) money back guarantee  (less shipping and handling) to all retail and preferred customers. Per the Affiliate Policie...
Fri, Jan 3, 2020 at 3:38 PM
What kind of insurance is provided for my order and can I purchase more?
PrimeMyBody offer insurance for $15 to your shipped package. It must be selected at time of purchase prior to the order being submitted. You may also select...
Tue, Nov 26, 2019 at 1:02 PM
What do I do if I received my order but it has been damaged or missing items?
Please contact PMB Support within 5 days upon receipt of your order. When notifying PMB Support, please include a description regarding your issue with ...
Tue, Jun 4, 2019 at 10:54 AM
How do I enroll in Auto-Delivery?
Affiliates and Customers can enroll in Auto-Delivery by using the options in their Virtual Office. Once you are logged into your Virtual Office, select ...
Tue, Nov 26, 2019 at 1:03 PM