Please contact PMB Support within 5 days upon receipt of your order.

When notifying PMB Support, please include a description regarding your issue with the following information: 

• Order Number
• Affiliate ID or Username under which the order was placed 
• Picture of the entire shipping box 
• Picture of the label on the box it was shipped in (Readable) 
• Pictures of the affected product(s) (For Hemp Oil) 
• A single picture showing the Batch Number, located on the bottom of the bottle, of the bottle(s) that were affected (Readable)

Support will need to address with the fulfillment center and/or manufacturer with proper documentation to resolve any issues and reserve the right to refuse any request made by PMB Support.