Please contact PMB Support within 15 days upon receipt of your order.


When notifying PMB Support, please include a description regarding your issue with the following information: 

  • Order Number
  • Affiliate ID or Username under which the order was placed 
  • Picture of the entire shipping box 
  • Picture of the label on the box it was shipped in (Readable) 
  • Pictures of the affected product(s) (For Hemp Oil) 
  • A single picture showing the Batch Number, located on the side of the bottle, of the bottle(s) that were affected (Readable)


Support will need to address with the fulfillment center and/or manufacturer with proper documentation to resolve any issues and reserve the right to refuse any request made by PMB Support.