Please contact PMB Support within 15 days upon receipt of your order.
When notifying PMB Support, please include a description regarding your issue with the following information:
- Order Number
- Affiliate ID or Username under which the order was placed
- Picture of the entire shipping box
- Picture of the label on the box it was shipped in (Readable)
- Pictures of the affected product(s) (For Hemp Oil)
- A single picture showing the Batch Number, located on the side of the bottle, of the bottle(s) that were affected (Readable)
Support will need to address with the fulfillment center and/or manufacturer with proper documentation to resolve any issues and reserve the right to refuse any request made by PMB Support.