There are a number of common reasons why a credit card might be declined. Regardless of the reason, before attempting another transaction, please review the following steps.


Step 1: Verify Your Information
Verify the billing information matches the information on the card you are using before submitting again.


Step 2: Contact Your Provider
Contact your card issuing bank or credit card provider to approve an international transaction. It will be processed as AFF*PRIMEMYBODYCOM MX DF.


Contact your card issuing bank or credit card provider and ask them to approve the source of the prior decline. The source will be from an international transaction showing as AFF*PRIMEMYBODYCOM MX DF. You may need to ask for an escalation to the Fraud department for this to be completed.


Step 3: Wait and Try Again
Wait one hour after Step 2 has been completed and try to order again. If possible, have them on the phone when trying to process your order.